Course 7: Customer Service
To provide training and assessment to enable candidates to demonstrate skills and awareness in dealing with Customers.
- Customer Focus
- Customer Contact Skills
- Quality Service, Policy and Practice
- Dealing with Difference
- Consumer Legislation
Pre Training Requirements
- Completed Registration Form
- Manual Handling training completed
1 or 2 days. (There is an option for a half-day awareness course)
In House - valid for 2 years.