Course 17: Selling

Aim

To upskill recently promoted managers in the unfamiliar areas. (Each days training can be delivered in isolation)

Course Content

Day 1:

  • Selling as part of a marketing plan
  • Developing a Planned approach
  • Building and Fostering Relationships with customers
  • Selling v Marketing.
  • Skill Development
  • What makes a good salesperson
  • Creating loyalty
  • Repeat business,
  • The salesperson as a primary tool
  • Feel good as a selling tool
  • Communication, Listening
  • Blocks, Objections, Closure

Day 2:

  • Skill Development (2)
  • Customer support, After sales
  • Satisfaction marketing
  • Setting and reaching realistic targets
  • Mentoring salespeople,
  • Recognising opportunities
  • Selling by Phone

Selling Practise

Pre Training Requirements

  • Completed Registration Form
  • Manual Handling training completed
  • Fulfilling a management role

Max Participants

10

Duration

2 Days.

Certification

In House - valid for 2 years.